Question 1

Is my job safe?

Accepted Answer

Yes. Alex has been clear with the board and with us that this transition is about strategy, not headcount. There are no planned layoffs tied to this change. If that ever changes, you'll hear it here first — not through rumor.

Question 2

Why now? Pat seemed to be doing fine.

Accepted Answer

Pat has been planning this transition for over a year. He wanted to leave when the company was strong, not when it was struggling. Alex was the board's choice after a nine-month search.

Question 3

What's Alex's first priority going to be?

Accepted Answer

Listening. For the first sixty days, Alex won't be making major strategic changes. She'll be meeting people, learning the business, and reading everything you send her. The hundred-day plan comes after, not before.

Question 4

Will our remote-first policy change?

Accepted Answer

No. Alex addressed this directly in her day-one video: remote-first stays. The written all-hands note that followed says the same thing. If anything about how we work changes later, it'll be a conversation, not a memo.

Question 5

How will I get to talk to Alex?

Accepted Answer

Three ways, starting this month. Office hours every other Friday (sign-up opens here). Skip-level coffees with rotating teams. And a written inbox that Alex reads herself — not a screened one.

Question 6

What happens to the projects Pat was sponsoring?

Accepted Answer

Everything funded for this fiscal year stays funded. Alex is reviewing the multi-year roadmap as part of her listening tour and will share what she's keeping, pausing, and rethinking in the read-out around day 60.

Question 7

Will hybrid teams need to change schedules?

Accepted Answer

No. Anchor days and team norms stay as they are. If teams want to change them, that's a team conversation, not a CEO one.

Question 8

Any change to PTO or sabbatical policy?

Accepted Answer

No changes planned. The five-year sabbatical kicks off as scheduled for everyone hitting their anniversary this year.

Question 9

Are we still doing the office redesign in Q4?

Accepted Answer

Yes — it's funded and on the calendar. Alex has asked to walk the floorplan before the final layout is signed off.

Question 10

Is the comp cycle changing?

Accepted Answer

No. Mid-year comp lands on the same date, with the same calibration process. Nothing about the rubric is being rewritten.

Question 11

Equity refresh — still happening?

Accepted Answer

Yes. Same timing, same eligibility, same band logic.

Question 12

Health benefits open enrollment dates?

Accepted Answer

Unchanged. The same plan options carry into next year.

Question 13

Will the international expansion plan continue?

Accepted Answer

The Berlin and Singapore offices are on track. Alex will weigh in on the third location during her read-out.

Question 14

What happens to Project Lighthouse?

Accepted Answer

Funded through end of fiscal year. Alex is meeting the team in week three and has asked for a working session, not a status report.

Question 15

Is the platform rewrite still the bet?

Accepted Answer

Yes. The two-year horizon is intact. We'd tell you if it weren't.

Question 16

How do I get on Alex's calendar?

Accepted Answer

Office hours every other Friday — sign-up opens the Monday before. Skip-levels are scheduled by Maya in the CEO office.

Question 17

Will Alex visit regional offices?

Accepted Answer

Every one of them in the first 60 days. Schedule posts by Friday.

Question 18

Can my team get a Q&A with Alex?

Accepted Answer

Yes, when she's in your office. Email transition@twincrest.org and we'll fit it into the visit.

Question 19

How often will the site update?

Accepted Answer

Twice a week for 60 days, then weekly. The change log lives at the bottom of every chapter.

Question 20

Will there be a written version of each video?

Accepted Answer

Yes — transcripts go up the same day, with chapter timestamps.

Question 21

Who do I talk to if I see something inaccurate here?

Accepted Answer

Email transition@twincrest.org. We'll fix it, log the change, and tell you what we changed and why.

Question 22

What's Pat doing after?

Accepted Answer

Joining the board. Then taking the summer off. He's asked us not to schedule anything for him before September.

Question 23

Will Pat still be around during the handover?

Accepted Answer

Yes, full-time for the first 60 days, then as needed.

Ask, and we'll answer here.